What is your cancellation policy and when are payments due?
We require session fees to be paid in full at the time of your appointment. If you need to cancel, we require two full business days’ notice prior to the day of your appointment (i.e., to cancel a Monday appointment, notice must be given by Thursday, to cancel a Tuesday appointment, notice must be given by the Friday before). This cancellation policy is in place so we have adequate time to allow another client to take the appointment allocation. If an appointment is cancelled within 2 days prior to the day of the appointment, 50% of the session fee will apply. If an appointment is cancelled within 1 business day prior to the day of the appointment, or you do not provide notice of cancellation, the full session fee will apply.
What happens if I’m late?
If you are late to your appointment, we ask that you let your psychologist know as soon as possible. Your psychologist will likely not be able to make up the time with you as they will have another booking adjacent to yours. If you are more than 15 minutes late to your session, your psychologist will consider this a late cancellation and you will be charged accordingly. These measures are in place to respect each client’s time fairly and to maintain the wellbeing of our psychologists.
Is there anyone you don’t work with?
At Yin Psychology, we currently do not service the below in a 1:1 capacity:
- Children (Note: we do complete assessments with children)
- Couples
- Individuals with active substance abuse issues
- Individuals experiencing acute symptoms of psychosis or suicidality
- Individuals claiming under Work Cover or the NDIS
- Individuals wishing to use a DVA, TAC, or Health Care Card
Our psychologists also do not specialise in forensic or legal matters, do not provide reports for court proceedings, and do not appear as witnesses for court proceedings.
